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TD Canada Trust Online Banking and Mobile App: Privacy and Security Guide for Survivors

Digital Financial Abuse

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Table of Contents

  1. Intro
  2. If You Suspect There is Unauthorized Access to Your Account
  3. How to Secure Your Account from Your Former/Current Partner
  4. If You’re Receiving Harassing or Threatening Message

Last Updated: February 3, 2026

Note that Apple does not endorse nor sponsor this digital resource.

 

Symbols and What They Mean in This Guide


Course of action may be visible to your former or current partner. You may want to consult with a staff of an anti-violence program in your community before removing your former or current partner’s access.


Evidence documentation checkpoint. Take screenshots, pictures with a different device, or screen recordings of your former or current partner’s unauthorized access.

 

Definition of Words in This Guide

TD Canada Trust Online Banking: A client’s TD banking account that can be accessed online.
TD App: An app made for TD clients to access their TD Online Banking Account.
EasyWeb: TD Canada Trust’s platform for online banking.
E-Transfer: A way of digitally sending or receiving money. Keep in mind, senders are able to view the registered full name of the receiver.
Autodeposit: When money is automatically deposited to the receiver’s bank account. Otherwise, all e-Transfers would require the receiver to manually accept the money by inputting a password that is created by the sender.

 

If You Suspect There is Unauthorized Access to Your Account

 

Login Activity

There is no option to review login activity to your TD Canada Trust online banking account. If you suspect someone has logged in to your account without your consent, you can change your TD Canada Trust online banking password under Changing Passwords.

 

Changing Passwords

If your former/current partner is logged into your TD Canada Trust Banking account, changing your password can log them out of the account on their device. You will need to know your current password to change to a new password. If you do not know your current password, refer to Account Recovery.


Safety Tip: If your former/current partner has access to the email that is connected to your own TD account, an email will be sent to the connected email account stating that your account has changed passwords. You may want to consult with a support worker as it could notify your former/current partner and potentially increase your risk to violence. To make a secure password, refer to How to Create and Maintain Strong Passwords.

To change your password on TD’s EasyWeb and mobile app if you are already logged in

  1. In your device, open TD’s EasyWeb site.
  2. At the top, click your account name.
  3. Click Profile & Settings.
  4. Click Password & Security.
  5. Beneath the ‘Password’ option, click the edit icon (i.e., pencil).
  6. Follow the prompts.

Source: TD Ask Us

 

Account Recovery

Account recovery is a way to access your account through either your email or phone number when you have been locked out. If your former/current partner has access to the email or phone number connected to your account, account recovery will notify them. If you aren’t sure which email/phone number is secure, it may be safer to create a new account using a different email/phone number that only you have access to.

If your former/current partner has access to your email or your phone number’s messages, a code will be sent to those accounts in order to give you recovery access back to your account. It will notify them that your TD Canada Trust online banking account is requesting a verification code. Similarly, changing your account password will also notify the connected email which can alert your former/current partner of these changes if they have access to the email that is connected to your account.

To recover your TD account when you are logged in, refer to Changing Passwords.


Safety Tip: Changing your account password will notify your former/current partner of these changes if they have access to the email that is connected to your TD Canada Trust online banking account.

To recover your TD online account when you are logged out and do not know the password

In the TD app:

  1. In your device, open the TD app.
  2. Tap Forgot Password?
  3. Follow the prompts.

On TD’s EasyWeb:

  1. On your computer, open TD’s EasyWeb site.
  2. Click Forgot your Username or Password?
  3. Input your TD account username or access card number.
  4. Follow the Two-Step Verification prompts.
  5. Enter new password twice in the ‘new password’ and ‘confirm new password’ fields respectively.

Source: TD Ask Us


Safety Tip: When you click the “Continue” button, a code will be sent to the email or phone number that is connected to your TD Canada Trust online banking account. If your former/current partner has access to this email/phone number, they could be notified that you are requesting to change your TD account password which is why you are recommended to input a safe number/email/username. Once you change your password, it will also send an email to the connected email stating this change.

 

 

How to Secure Your Account from Your Former/Current Partner

If you currently have shared a bank account with your former or current partner, you can close the shared account and/or create a new separate account. This would also include removing identifying information, such as your email address, your phone number, or your name on the account. Your former/current partner may realize immediately or quickly if you make these changes. If you are concerned that this will increase any risks to your safety, we recommend that you consult with a support worker at your transition home or a support organization beforehand.

 

Turning On Two-Step Verification

Turning on Two-Step Verification, also called two-factor authentication (2FA), can protect your account from future unauthorized logins. Check this resource to understand why two-step verification is important.


Safety Tip: Before enabling two-step verification, make sure the phone number connected to your account is secure by keeping your phone away from your current/former partner. If two-step verification is enabled on an account your current/former partner has access to, they will be notified of attempted logins through verification codes.

To update your two-step verification in EasyWeb

  1. Log into your TD account.
  2. On the left side of screen, click My Profile & Settings.
  3. Under the ‘Password & Security’ section, click Edit.
  4. Update all verification options as needed.

To turn on two-step verification in the TD app

  1. In your device, open and log into the TD app.
  2. From the navigation bar, tap More.
  3. From the more menu, tap Settings.
  4. Tap Two-Step Verification.
  5. Update all verification options as needed.

Source: TD Ask Us

For additional support: TD Ask Us Two-Step Verification FAQs, TD Two-Step Verification

 

Checking If Your Device is a Registered Device

This function allows you to see if your current device is a trusted device. Trusted devices are developed based on the frequency of logins to your TD Canada Trust online banking account. Additionally, trusted devices are used to authorize new logins.


Safety Tip: If there is a suspicious device, or a device that you do not recognize, consider collecting evidence. Before removing the device consult with your support worker as your current or former partner may realize that they no longer have access to the account.

To check if your device is registered on EasyWeb

  1. Log into your TD account.
  2. On the left side of screen, click My Profile & Settings.
  3. Under the ‘Password & Security’ section, click Edit.
  4. Click My Registered Devices.
  5. Review devices registered to your account.

Source: TD Ask Us

 

If You’re Receiving Harassing or Threatening Messages

 

Controlling e-Transfer Email Notifications

There is no function to block e-Transfers from a specific bank account. However, Interac e-Transfer has an Opt-Out Feature that prevents specific people from sending personalizing messages to your email through the e-Transfer ‘optional message’ text box. Note that if autodeposit is enabled for your account, the money will still be deposited. Also keep in mind that when e-transfers are deposited into your account, the sender will be notified.

To stop receiving personalized messages in e-Transfer emails

  1. Open the Email of the e-Transfer from the sender you’d like to ignore.
  2. Scroll to the bottom and click/tap manage notification preferences.
  3. Click/tap CONFIRM.

Sources: Interac Opt-Out Notification Feature and Misuse of Interac e-Transfer

 

Enabling Autodeposit For e-Transfers

This function allows you to set up autodeposits for your specific banking accounts. With autodeposit enabled, you will no longer have to manually accept each e-Transfer transaction. Please note that the email address or mobile number you select as your contact method will also be used to notify you of all the e-Transfers you receive. If you have multiple banking accounts, you can set up autodeposits for each of them using a different contact method.

To set up autodeposit on EasyWeb

  1. Log into your TD account.
  2. On the left side of screen, click Interac e-Transfer.
  3. From the options, click Manage Autodeposit.
  4. Input your email address.
  5. Click an account to where funds should be deposited.
  6. Follow the prompts.

To set up autodeposit on the TD App

  1. Log into your TD account.
  2. At the top of the screen, tap Interac e-Transfer.
  3. Tap Manage.
  4. Tap Manage Autodeposit.
  5. Tap Set up Autodeposit.
  6. Input your email address.
  7. Tap an account to where funds should be deposited.
  8. Follow the prompts.

Source: TD Ask Us

 

If you are experiencing tech abuse, you are not alone. Find support in your community by connecting with a BC Society of Transition Houses Member Program or check out our other safety resources at techsafebc.bcsth.ca.

©BC Society of Transition Houses, Tech Safe BC Project, 2026. We encourage others to share this material, provided BC Society of Transition Houses is acknowledged